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F.A.Qs page with self help topics and answers to common problems.

Testimonials

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Sent: Friday, October 03, 2014 10:05 AM
Subject: size

Thankyou i will try that now!
I just want to say how good your customer service is!! like it is outstanding!!
I was using another company and i felt like i was hassling them whenever i asked a question!...
i just want to get it right for my clients and not waste my money ordering the wrong things!
So thank you again,
i defiantly will recommend you to everyone xx

Kellie x

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Sent: Thursday, October 02, 2014 10:56 PM
Subject: Lee ......

Hi digitalworks team
It is with heart felt gratitude and thanks that I am corresponding to your company.
I received the foamcore boards today in time for our weekend exhibition.
Thank you for going above and beyond to have our images back in time.
Your work and quality is superb and I sincerely appreciate what your company did for me.
Many thanks once again.

Kind Regards
Lee

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Sent: Thursday, October 02, 2014 10:57 AM
Subject: ... Digital Works order # 1899

impeccable service as usual :-) you guys are fantastic.

Amelise

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Sent: Thursday, July 17, 2014 4:48 PM
Subject: Order 46993 upload Successful

Thankyou so much! THIS is the kind of service that keeps me coming back to you guys...you're wonderful!

Angela

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Sent: Thursday, June 19, 2014 6:05 PM
Subject: Order 46664 - Posted

Hi All I have just received my prints :o) Super Happy and I just wanted to say Thank You for all your Wonderful work.
You are all Great and many thanks for an excellent job, again.
Have a wonderful rest of the week.

Mary :o)

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Sent: Thursday, June 05, 2014 9:29 PM
Subject: Digital Works 01120 Received Confirmation

Hi,
Just a follow up to this order of two foamcore mounted prints - I received them today and they look absolutely fantastic!
Great job - thanks so much!

Regards,
Rebecca

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Sent: Friday, April 25, 2014 9:03 PM
Subject: Order 46097 - Printed

Beautiful prints - Thank you! !
Sally

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Sent: Thursday, March 27, 2014 1:55 AM
Subject: feedback

Just a message to say I love the new Pro Max app for apple - so user
friendly and huge improvement on old method!!
thanks :)=

Melissa

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Sent: Saturday, March 22, 2014 12:54 PM
Subject: Absolutely LOVE your new website (Mac ordering App)

Love that now we can see the frames on the images before printed, is there anyway we can also show our clients without the pricing showing too?

Louise
Answer: Yes there is Louise. On the "Start-Up" screen of the App, uncheck the 'Show Prices' check-box, then close and restart. Prices will be hidden.

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Sent: Tuesday, October 08, 2013 12:21 PM
Subject: Re: Order - Posted

Hi there,
Received this order today.
Thank you so much!!
Fast service and beautiful outcome!



Analiese

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Sent: Friday, September 13, 2013 11:31 AM
Subject: Re: Order - Printed

Hi there,
Just received my order and yet again, the quality and packing is brilliant – absolutely love your work.

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Sent: Thursday, July 11, 2013 12:41 PM
Subject: Re: Order - Printed

Hi there,
and it has already arrived!
thats why i love you guys, so fast! :)


Astrid

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Sent: Wednesday, June 12, 2013 4:00 PM
Subject: THANK YOU

Hi there,
Thank you SO much for the absolutely beautiful job you have done with my trio of enlargements of the dancing indian lady,
I am so proud to present these to my client and value having an outstanding company like Digital Works to produce these works of art.
Thanks to your whole team.

Kind Regards,
David

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Sent: Tuesday, June 04, 2013 10:37 AM
Subject: Feedback

Hi Guys,
Just a quick email to let you know that your service is perfect.
After finding your company through word of mouth I placed an order and with 24 hours it was on my door step (in Tasmania)
The quality is great and your speed in printing and delivery is fantastic.
Thanks guys, great service is always really appreciated.
Will be using you for all my professional printing from now on.

All the best,
Sean

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Sent: Saturday, May 11, 2013 1:39 AM
Subject: Order

Hey guys,
I trekked out to Hallam tonight and found the tube in the bushes, so thanks heaps for that.
And as far as the prints go, they are bloody awesome!
Great service and great quality products, what more could a customer want?
So thanks again,
I'll be sure to spread the word regarding my DW experience.

Cheers,
Nigel

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Sent: Wednesday, January 16, 2013 3:12 PM
Subject: Re: Order - Printed

Hi, thanks for the prompt service as always.
I should be down that way late next week.

Many thanks
Mal.

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Sent: Wednesday, February 20, 2013 6:07 PM
Subject: Re: Missing Print

Thank you so much,
I received my print.
Your customer and print service is amazing!
I have been a loyal customer for many years now and will definitely remain.

Thank you
Ned

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Sent: Monday, February 18, 2013 11:12 AM
Subject: Re: Order

Thanks very much for being so quick to respond, and so professional.
You guys do such a great job.
(And I can't wait to see my large print)

Cheers
Cathy

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Sent: Monday, February 18, 2013 7:40 AM
Subject: Re: Colour Correction Question

Hi,
Thank you once again for all your assistance in this.
When I first sent my query re: the soft proofing I wasn't expecting this level of customer service - outstanding!
And also great to know I can upload these images .............. and get
excellent results.

Cheers,
Craig

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Sent: Wednesday, January 30, 2013 11:42 AM
Subject: Re: Previous orders

Brilliant!!! Thanks so much- you guys are awesome!

Kind Regards
Suze

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Sent: Friday, December 21, 2012 9:35 AM
Subject: re oder 38283

......... Lastly, at Christmas I try to remember the people who have made a difference to us personally.
We would like to thank you for all your help over the last years and over these last few weeks especially
- we have expanded into new territory and we are grateful for your assistance and service that has enabled us to enhance our business reputation.
Our customers have been very impressed.

We hope you have a Festive Season filled with all the things that make you happiest.
With our very best wishes


Chris & Jennifer

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Sent: Tuesday, December 11, 2012 10:36 AM
Subject: (Order# 37917 Digital Works)

Thank you so much,
have been so impressed with the prints from you guys
…have recommended people not go anywhere else!!

Tiffany

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Order: 37970
Placed: 10/12/2012 9:25:03 PM

Just in case it's my last order for the year..........
have a great Christmas guys, thanks for your excellent service

Janis

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Sent: Thursday, December 06, 2012 1:00 PM
Subject: Re: Images

Hi, I just wanted to let you know I got my prints today and I absolutely love how they have turned out.
I don't know why they looked grainy on the screen they came out fantastic.
Thank you. Definitely a new client here =D

Thanks again
Kerrie

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Sent: Thursday, July 19, 2012 2:48 PM
Subject: Re: Order 34838 - Posted

Hi!

It just arrived before :) All I can say is WOW! Thank you so much :)
First time printing with you guys, and I am beyond impressed,
I've never seen such a great print, nor had I printed on metallic paper before, it's really something else!
I love it :)

Thanks again for all your help
Kind Regards,
Samuel.

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Sent: Thursday, February 23, 2012 11:34 AM
Subject: Re: Credit Card (Order# 31995 Digital Works)

Will do!
Thanks so much.
Will also take this chance to say thanks so much for the fantastic products and service over the past few years.
Always recommend you guys to people :)

Zoe

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Sent: Thursday, October 13, 2011 9:50 AM
Subject: (No subject header)

Hi there

I just wanted to advise that my order has arrived and wanted to let you know
that i am very pleased with the photo prints and the customer service i received from you.

Thank you very much; it was very difficult to find someone to print the size photos i needed.

Kind Regards

Sonia P

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Sent: Wednesday, October 12, 2011 4:42 PM
Subject: Re: Order

I received my Foam Mount today – it is so lovely.
Thank you so much.
I used to get them through another company and I was so unhappy with them.

So glad I have started using you guys again.

Thank you.

Kind regards
Caroline xx

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Sent: Wednesday, September 28, 2011 3:44 PM
Subject: Re: 12x12 prints


Hello just wonted to say I received my photos today and there FANTASTIC thankyou so much great quality and correct colour,
also for adjusting the postage price as I only order 2 12x12 to test
Thanks Again
am so pleased I have find somewhere good at last to print my photos

Fiona

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Sent: Friday, 10 August 2012 2:42 PM
Subject Re: Order - Posted

HI Digital Works,

I have just received my 20 x 20 20mm foamcore mounted image and I am simply blown away by the quality and how impressive it looks.
I will certainly be ordering more of these from you in the future and will be offering them to all portrait and wedding bookings.


Thanks again..........
Janis

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Sent: Wednesday, July 25, 2012 2:24 PM
Subject: RE: urgent order placed today

Hello digital works.
I just wanted to say a very big thank you for ensuring that my images arrived as I urgently requested.
I received them yesterday and am so thankful for your speedy. Professional and quality service.
Definitely a returning customer

THANK YOU !
Annie

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Sent: Thursday, July 19, 2012 2:48 PM
Subject: Re: Order - Posted

Hi!
It just arrived before :) All I can say is WOW! Thank you so much :)
First time printing with you guys, and I am beyond impressed, I've never seen
such a great print, nor had I printed on metallic paper before, it's really something else! I love it :)
Thanks again for all your help, I'll definitely be coming back for more soon!

Kind Regards,
Samuel.

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Sent: Friday, May 04, 2012
Subject: Metallic Printing

Hello,
I'm writing to you to express how happy I am with your products and service. When I started my photography business my aim was to find a friendly, local, professional, quality printing service, that also offers framing and mounting- I never expected to find all that in under one roof. The production team is efficient and with quick turnaround times and quality products; the support people and lovely and we're quickly becoming friends. I feel very safe knowing that my photographs get the best attention at Digital Works, after all I want my clients to enjoy their portraits for decades.

Best regards,
Arek
Photographer and owner

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Sent: Thursday, December 15, 2011
Subject: Metallic Printing

Hello,
I received my prints today that I've had printed on the kodak endura metallic and I wanted to say I'm very pleased. I've just moved from Canada so I was having a bit of a hard time finding somewhere that printed on this paper and could do an excellent job. I am currently working on starting up my photography business and can say with confidence that I will be using your company for all my printing needs. Your customer service has been awesome and I look forward to doing more business with your company.

Thanks!
-Andrew

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Sent: Thursday, October 13, 2011 9:50 AM
Subject: (No subject header)

Hi there
I just wanted to advise that my order has arrived and wanted to let you know that i am very pleased with the photo prints and the customer service i received from you.
Thank you very much;
it was very difficult to find someone to print the size photos i needed.

Kind Regards
Sonia

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Sent: Wednesday, October 12, 2011 4:42 PM
Subject: Re: Order

I received my Foam Mount today – it is so lovely. Thank you so much.
I used to get them through another company and I was so unhappy with them.
So glad I have started using you guys again.

Thank you.
Kind regards
Caroline xx

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Sent: Friday, October 07, 2011 12:36 PM
Subject: Re: AWESOME!

Thankyou for doing such a great job printing my enlargements they look fantastic, awesome printing!!

Tanya

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Sent: Monday, September 26, 2011 11:49 AM
Subject: RE: THANKYOU

Just wanted to say thankyou for your assistance… it was amazing..
I know how much of an inconvenience that changes to the order can be but your were more than helpful…
Our weekend was a great success …
print was a special gift for a junior football coach and I am happy to say that he shed a tear when he received it…
So thankyou once again.

Nola T

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Sent: Thursday, July 28, 2011 8:35 PM
Subject: Re: thankyou

I am just writing to say that I absolutely LOVE my prints and frames received today.
The metallic one looks so fantastic and goes well with framebasics silver.
I got 3 framed and 2 just as prints and am really happy with them all,
I will definately be ordering more! Regards,
Sam

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Sent: July
Subject: Re: Copy of Receipt

Thankyou for your response so promptly.
I have accessed the Order tracking link and printed the details from there, as I assume that is all I will need for tax purposes.
Silly me for deleting the original email - live & learn - & there's always a first time for errors, as long as I learn from it!!!!!
I appreciate the info, your knowledge & advice has fulfilled what I needed.
Belinda
Tasmania

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Sent: Wednesday, June 29, 2011 3:42 PM
Subject: Re: Digital Works - Mounting Dept.

Hi thankyou for your email

Yes that photo is intentional :)
Thanks again. Can't wait to see it all.
You guys always do such an amazing job!
Stephanie :)
Geelong, Victoria

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Sent: Friday, June 10, 2011 2:42 PM
Subject: Re: Thanks

Hi Digital works people,
Thank you for the great prints and fantastic service you give every time I deal with you.
It really is a dream using your services.
Regards,
Matthew

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Sent: Tuesday, April 12, 2011 4:28 PM
Subject: Re: software version

Thank you for your reply. I have just uploaded the images that need reprinting. I couldn’t find a Pay by Account option in the payment section, I just selected “Pre-Approved Credit Card” I don’t believe you have this on file so I am hoping this was the correct thing to select to have these printed/posted complimentary.
Please contact me if I have done something in error.
Thank you so much for your prompt and honourable service through this order.
Nicole
Woolongong, NSW

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Sent: Wednesday, April 20, 2011 10:44 AM
Subject: RE: First Order Querie

Hi Again!!
Thank you for your speedy response!! And for all the imformation!! I've spoken to 2 of the people that have reccomended me to you and they have said that their images turn out FABULOUS and they don't change their images to sRGB. So I'd like to go ahead and see what they turn out like!
I will re-order them if they aren't 100% and have no problens doing so!! I've seen Kxxx from Mxx Mxxx (Kxxx and I also are co-owners in InsXXXX Photography) and her images printed by you were SPECTACULAR!!
 
Thank you very much for checking with me first and I've very much looking forward to doing business with your company!!
Best Wishes and my thanks to you again!
 
Casey

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Sent: Friday, April 08, 2011 1:38 PM
Subject: Re: query re: postage options
YOU ROCK!!!!!
Going to put my order in now:-) Thank you so much... again!!!
Cheers,
Jo M
Tasmania

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Sent: Friday, April 08, 2011 11:59 AM
Subject: Re: Digital Works FTP and batch action processing
Hi Rhys
Thanks so much for your email!
I'll have a look through it and will give the FTP a go next time if you like.
I'll have another order to pop through in the next week or so, so will do it then!
Thanks again for all of your help. I really do appreciate it, beyond words.
Karen P
Adelaide

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Thank you so much for letting me know.
Can you please post as I have no way of picking up. I really must check when sending.
GREAT Customer service.Congratulations.
Frank and Dianne
Melbourne

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Hi,
Just wanted to write and say I received my Metallic Panorama FoamCore Print yesterday. I was more than impressed. Not only does the print on the metallic paper look sublime, the quality of the foam core mounting and packaging was very impressive. A real credit to your work.
I will certainly be getting more mounted prints shortly.
Kind Regards,
Ben

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Hi There
Just wanted to say thank you for your good work.
Once again it all looks fantastic.
This work is now on display in a local restaurant, in an Art in Public Places exhibition and I expect that they will sell well.
Cheers
Chris

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That's wonderful. Thanks very much!
Much appreciated -- your service never fails to delight and amaze.
Andrew

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Thanks so very much. I love doing business with you. have a great weekend
Jana

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Many thanks – You guys are legends!! It is very, very much appreciated.
Kind regards
Jennifer

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Hello,
I just recieved my first 16x20. I'm very impressed with the quality, promptness and email notifications throughout the ordering process.
Thank you very much, I will definately use your services again
Regards
Ron

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This is the first time I have used your services but I would like to be able to do so again in the future. Thanks for being so good with your quality control – much appreciated.
Thanks a lot
Tim

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Thanks so much for letting me know… I’ve had a bit of trouble with email lately so good to hear it went through.
Thanks again, your customer service is as outstanding as your prints!
Regards Janelle

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Hi there,
I just wanted to say a big "THANK YOU" for the fabulous service you provided me.  
I ordered on-line on Sunday, you printed Monday, posted Monday and the photos were delivered to my door in Perth in great condition on WEDNESDAY. I just couldn't believe how fast it all was, great quality - and so easy.
I will definately be placing orders with your company again. "THANK YOU" Regards Sandy

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I would just like to thank you for your services.
I ordered some foamcore's last week, and the quality was excellent, my clients are extremely happy.

I'm looking forward to doing business with you in the future.

Thank you Akiva

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just wanted to say a huge thank you for getting my order so quickly. You guys run such an efficient quality business. Your fantastic customer service and quality products has made setting up my own business so much easier.

I also wanted to say thank you to Hayley who pacified my anxiety numerous times.
Thanks again Leanne

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Dear Digital Works
 Could you please quote for a canvas 90cm x 120cm
18mm gallery wrap please.
 Thanks for a really great service too - I use you guys all the time and am delighted with your quality and turn around!

Cheers Gabby

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Hi Graham (or Graeme),
I’m just following up my phone call to you this morning to repeat that the 2 canvassed prints you have done for me are magnificent. One was a metallic canvas print and this is just outstanding. The colours and textures are so realistic and positively jump off the print, it is fantastic. The second print was a straight canvas print which was mainly black and white and with a small coloured car as its feature. This is my wife’s photos and she is just gob-smacked about the result you have provided.

It is true that we have provided excellent photos with plenty of pixels, but the work you have provided us is really special, and of excellent workmanship.
Great work, and thanks again
Graham and Margaret
PS. Your special this week of metallic prints will see more of our work being done by Digital Works.

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Hi...I had been meaning to drop a compliment on my print order.

The metallic 8x10's (3 on the 10x24 canvas) were for a competition entry and potential national exhibition. I was super impressed with the results.

Also, I tried getting a large mounted print for the first time. It came out great and will hang on the wall with pride. A very cost effective and professional looking solution to getting one's best work hanging on the wall.

Thanks for the great service also - delivered within just a few days. Your delivery charge is very reasonable.

Best regards, Brian

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Dear Digital works Team,
I just recieved my very first order from your company and i just wanted to let you know how impressed i am with the whole transaction. Price, correspondence, delivery time were all excellent and the finished product.. well i am extremely happy!
Thanks so much for the efficiency.. i will definately be doing all my future business with your company.

Many thanks and kind regards, Nic

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Hi Graeme,
I would like to extend my heartfelt thanks to you and your team. I know I am not a big customer, yet you have treated my needs like any other. Your quality of output is outstanding to say the least and it seems that almost nothing is to difficult. My recent order was a rush and last minute thing for me due to in part the excellent work you do. I had an image printed by Digital Works not so long ago, not sure if you will remember, it was a 16 x 20 Black and White image of a Buddhist Monk giving a teaching, and I required good b&w outcomes. Well that image has recently been chosen to be exhibited at the National Art School Gallery as part of the Blake Prize for Religious Art.
So again I say thank you for you top quality output, your wonderful customer service and I look forward to doing much more business with you.

Warm regards
Adam

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Hey Guys
I had a print done on metal paper from your lab in late Jan of this year.
I entered the print in the portrait catagory at this years Wedding and Portrait Photographers International 16x20 print awards.
The print took out the first position for childrens portraits as well as the grand award for all the portrait catagories.
So thanks for the excellent work.
Chris

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Dear Graeme
Thank you for sending me the link to upload my files from my Apple Mac online via JAVA Applet. The 3 files, totalling around 16 MB, took about 15 minutes to upload. It was a better interface than the http upload and also showed me the progress as it uploaded. Much easier and cheaper than sending it on a disk via post and also saved me a day in time. I uploaded them by 11.30am, was sent a confirmation by email at 11.45am, was sent another email at 4.44pm saying it was printed and in the mail and it will probably arrive tomorrow.
What service! You guys are awesome. Not only that, but your quality is up there with the best.
Looking forward to putting more business your way.
Cheers
Paul

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Hi,
Just a quick word of appreciation for the continuing fantastic level of service that you provide. I have been using your company for the last few months now, and every photo arrives on time, superbly printed and safely packaged.

I am the secretary of the Eastern Suburbs Photographic Society, and make a habit of recommending you to our members. This is just an unofficial testimonial as I don't presume to speak on behalf of the club on this issue - but the service really is excellent. This was confirmed by your post-Easter processing which saw my pictures arrive here before lunch just the day after you went back to work.
I've also been winning regularly which is certainly helped by submitting good
clean prints!

Thanks again,
Bob

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Hi,
thank you for yet another pile of perfect prints.  My latest order arrived today, very quick as usual.
I'm very interested in your foam core mounting.
Can you give me some pricing details for both the 5ml and 20ml please?
I've been doing my own mounting but I'm sure you can do it better :)
How much extra time will I need to allow if I want some prints mounted?
I have a bad habit of placing an order just days before I need the prints.
Any idea on when this option will be available in the online software?
Thanks,
Rebecca

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I've just received by first mono prints from you and I'd like to say how excited and happy I am with the quality! I was thinking of upgrading my 1290 Epson but don't see the need when I can have such great quality at a reasonable cost. I love the lustre finish on the matte surface - is it like that for colour as well? Thanks and you can expect to get more from me in the next few months. regards,

Ralda

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Hello Graeme,
I would like to thank you for processing my late order even though I won't expect this each time, but it was a nice surprise. Also I would to say the service and the quality that I receive is fantastic. Thanks again, have a great day.

Regards Garry