Service Times

Service Times

All service times relates to images which are fully downloaded or delivered prior to 12 noon ES(D)T business days only and *work load permitting.
Orders received after 12noon will fall into the next days schedule.
Services may experience delays during peak times. Mothers day, Fathers day, Holidays and Christmas
Specials and promotions are not treated as priority and may incur extra delays due to higher volumes.

Delivery Services
Express Post couriers pick-up from Digital Works on day of completion.
Fastway couriers pick-up from Digital Works on the next business day of completion date.
An automated email will confirm completion of Online orders.

Service Completion Aims
Cd and Online Printing Matte, Gloss
4:30 Same day*
Online Printing Metallic
4:30 Same day*
Large format Prograph Prints
4:30 Same day*
Package Prints
Same Day*
Bulk Print & Lamination
2-3 days*
FrameBasics Framing
4-6 days*
Print Finishing/Fabrication/Mounting
4-6 days*
5mm / 20mm Foamcore(Moment Boards)
4-6 days*
3mm Craft Wood
4-6 days*
Trend Canvas
4-6 days*
Mats, Competition Mats
3-4 days*
Hanging Banners
2-3 days*
Roll-up Banners
4-6 days*
Place Mats
4-6 days*

Public Holidays 2019

Digital Works will be closed on the Public Holidays as listed below.
Please note that work may be delayed around these dates as a result of increased work load and internet traffic.

2019 Public Holidays and Christmas Break
*We re-opened on Monday 14th January 2019 for all services
Date Event
Mon 28th January (in lieu) Australia Day
Monday 11 March Labour Day
Friday 19 April Good Friday
Monday 22 April Easter Monday
Thursday 25 April Anzac Day
Monday 10 June Queens Birthday
Friday 27 September AFL Grand Final
Monday 5 & Tues 6 Nov Melbourne Cup
1pm Tuesday 24th December to
Monday 13th January 2020
Christmas Break
(see special notes below)

2019 Christmas Cut off dates
Digital Works will be closed for the Christmas period.
From 1pm Tuesday 24th December at 1pm ESDT

Service cut off dates apply as from the time and dates listed below :-
5mm 20mm Foamcore, Canvassing, Finishing, Overlaying etc Midday Wednasday 18th December
Direct output Prints from DW Pro-Max Online orders & USB apply as from 10am on Tuesday 15th December
Reception will remain open until 1pm 24th December for late Pick-up items only (No Deliveries)

Please allow extra time for courier and express post deliveries as they will also be overloaded

Re-Commencement Dates
Online & CD Mail Orders printing will re-commence on Monday 13th of January 2020
Reception, Counter Sales, Customer service & Order Pickup, and all other services re-open on Monday 13th January 2020

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